FAQ - MyPool for ScreenLogic Connect Systems

Will this work for my system?

The easiest way to tell is if you currently use the "ScreenLogic Connect" app. If you do then this should be a perfect replacement! MyPool is designed to work with all systems that are compatible with the original ScreenLogic Connect application.

What devices does this work on?

MyPool is available for iPhone, iPad, and Android. MyPool 2.0 on the App Store requires iOS or iPadOS 15.3 or later. The Android app requires Android 8.0 or later. You also need a compatible Pentair ScreenLogic Connect system and internet access.

How do I get started?

Download MyPool from the App Store or Google Play. Enter your ScreenLogic Hardware ID and password on the Connect screen, then tap Connect. Choose a Standard or Plus subscription for pool control. To use the cloud features in MyPool 2.0, log in to MyPool Plus with your email separately.

How do I choose Gas, Solar, or Heat Pump heating?

Open Extras > Heat to select a source for Pool or Spa. MyPool 2.0.2 remembers your confirmed choice for each body on this device, so turning heating off and back on uses that source again. When several sources are configured and no choice has been saved, Home asks you to choose before turning heat on. Gas-only systems keep a simple On/Off control.

Available choices come from your controller's equipment configuration. If equipment details cannot be loaded, you can retry or explicitly choose Gas Heater. If a Solar or Heat Pump option appears but you do not have that equipment, check the controller configuration or contact support. See what's new in 2.0.2.

What is MyPool Plus?

MyPool Plus is your email-based account and subscription for saved pools across devices, cloud schedules that run when the app is closed, and weather-based scheduling. Your Current Pool hardware connection stays separate from your MyPool Plus login. Choose a Primary Pool in your account for cloud automations.

Do I need a subscription?

A Standard or Plus subscription is required for pool control. Standard covers everyday hardware controls; Plus includes Standard and adds the MyPool Plus cloud features. Current prices, billing periods, and any trial terms are shown in the app before purchase. Manage or cancel your subscription through the store where you purchased it.

How do I upgrade from Standard to MyPool Plus?

Log in to MyPool Plus with the email you want to use on your other devices, then open a Plus feature to see the upgrade options. Upgrade through the same store that bills your Standard subscription, and check the store's price and billing details before confirming.

Version 2.0.1 improves Android's replacement of an existing Standard subscription when upgrading to Plus. Buying through a different store does not cancel a subscription in the original store.

How do I keep Plus when I switch devices?

Use the same MyPool Plus email on each device. Once your Plus subscription is linked to that account, you do not need to buy it again on your other devices. Your pool hardware connection remains separate from your Plus account.

If an older purchase is not recognized, tap Restore Purchases on the MyPool Plus login screen. Restore on a device signed into the store account that made the purchase, while logged into your Plus email. See what's new in 2.0.1.

Frequently Asked Questions